Posted on: July 27th, 2010 by

Customer Feedback is encouraged (Website or Google).    Please take a moment to comment on my service to you — did I exceed your expectations with respect  to delivery dates, information regarding your hedgehog and of course common courtesy extended to you, my customer.    Let me know how I may better serve my future customers.   Thanks in advance for taking a moment to complete this feedback.


210 Responses to Feedback

  1. Iris Mo had this to say about that:

    I recently adopted one of the hedgehogs from Valerie and the experience was absolutely amazing! My little guy is super nice and cuddly and I am in love with him. Valerie was able to answer all my questions whenever I had them, she also made it clear that you can message her anytime if you have questions and it made me feel less stressed and comfortable taking home my first hedgie. She also gave me advice on the hedgies setup and made sure he would come back with me to a comfortable enclosure! She definitely have a very good knowledge about her animals and cares for them very deeply!

    I would recommend Hedgehogville to anyone who is looking to adopt a prickly baby home, Valerie will be there to guide you every step of the way to ensure you adapt to your new pet!

  2. Craig Bobbie had this to say about that:

    An amazing experience with our first Hedgehog adoption! Valerie made sure we had everything we needed to adopt an extremely friendly and curious little male hedgehog. She went out of her way to make sure our first experience in Hedgehog ownership was a positive one by answering all our questions – and we had lots(!) as well as ensuring we had all the right equipment and set-up to make our little guy’s transition as smooth as possible into his new home. She continues to be an amazing resource and we feel so much more confident knowing we can contact if we have other questions or need some advice. I wouldn’t hesitate to recommend Valerie to anyone thinking of adopting one of her lovely Hedgehog babies or friends. Thank-you VALERIE!! 🙂

  3. Diana Colangelo had this to say about that:

    I recently brought home my very first hedgehog, and Valerie walked me through every step of the process for a new hedgehog pet owner like me. She was there to answer all of my questions and guide me in the right direction to ensure I am providing the proper care to my hedgehog. Valerie is friendly and professional, and above all, demonstrates an expert knowledge of hedgehog care, and is so very clearly passionate about these critters! I feel confident in caring for my hedgehog because of Valerie, and she has continued to provide guidance and support since bringing my new friend home! I would highly recommend purchasing a hedgehog and/or critter supplies from Hedgehog Ville!

  4. Nikki Favalaro had this to say about that:

    We adopted our very first hedgehog last week from Valerie. Although we are experienced pet owners, caring for a hedgehog comes with a whole new set of challenges we’ve never faced before. Valerie walked us through everything thoroughly, and was happy to talk directly to my 10 year old daughter about what we need to know, as it will be her pet and responsibility. It is so clear that Valerie loves her hedgehogs and makes every effort to ensure nothing but the highest standards are met with their breeding, care and eventual long term placement. We will definitely come to her for advice and any future hedgehogs we might adopt!

  5. Nancy had this to say about that:

    Recently I had the pleasure of meeting the founder and owner of Hedgehog Ville, Valerie, and was given a tour of the premises. Valerie is so kind that she patiently tells me all the things I need to consider as a new hedgehog owner. She is also experienced on answering me some question about hedgehog living environment. The hedgehog baby I picked up is also energetic and healthy. She is amazing at helping anytime you have questions, including cage selection and bedding selection etc. If my friend asks me where to get her own hedgehog, I will definitely recommend Valerie. Thank you so much, Valerie, for all of your help and for giving us the sweetest addition to our family.

  6. Jorge Santos had this to say about that:

    My daughter had wanted to adopt a hedgehog for several months and, after making sure she was really committed, we finally agreed. It turns out that hedgehogs are very special pets that require quite a bit of knowledge and care. Fortunately, we found Hedgehog Ville and Valerie. From the moment we first contacted her it was clear how much she cares about the well-being of the hedgehogs she helps to bring into the world. She is super knowledgeable and caring. She has always responded to our requests very quickly and has been just great to work with. People come from all over to adopt hedgehogs from Valerie and I just can’t believe our luck that we are within a few minutes driving distance.

  7. Kat Wiskup had this to say about that:

    I picked up 4 hedgehogs from Hedgehogville on Oct 4, 2021. It was a long and winding road to import hedgies from Canada to the U.S. However, it was worth every second of paperwork, phone calls, reading rules & regulations and the year and a half waiting for the border to reopen!!!!!
    Valerie is a “Hedgehog and Tenrec Whisperer” as far as I’m concerned. Her animals are clean and well-cared for, and most importantly, LOVED. I am finding my 4 girls easy to pick up and cuddle with. They had no issues at all traveling back to the States.
    Valerie answers all my stupid questions and gives loads of tips and advice. Her products sold on her website are terrific, and I bought numerous items.
    My pets’ health and how they are raised are of supreme importance to me. I want healthy, happy hogs that will, hopefully, live to their full lifespan. That requires a good start, which Valerie gives to them. You can tell when someone is just pushing animals out the door for the money. This is NOT Hedgehogville. She is clearly crazy about everyone she is caring for and enjoys being a hedgie and tenrec breeder.
    I super highly recommend Hedgehogville!!! If you are in the States and want to get them across the border, it is doable and you will find all the agencies you deal with friendly and very, very helpful. For me, it was a fabulous experience that I will never forget. And I intend on going back for more in the future!!! Long live Valerie and Hedgehogville!!!
    And thank you so much for my babies!!!

  8. Summer Allen had this to say about that:

    Valerie is amazing! We got our first 2 hedgehogs from her 4 years ago and after one crossed the rainbow bridge I knew I had to go back to her to get our next sweet baby! They arrive so well handled and the settling in time is so fast because of how well cared for they are! Plus, you can’t beat their great breeding and colours!! She is amazing at helping anytime you have questions no matter how long ago you bought your hedgehog as well. I can’t imagine getting a hedgehog anywhere else!

  9. Merissa Wiser had this to say about that:

    Valerie is absolutely AMAZING! I recently purchased my first tenrec from Valerie and was a bit nervous as I’ve only ever own hedgehogs. She was so open, full of knowledge and made herself available to answer all of my (million) questions in a timely manner. She makes sure that everyone who purchases an animal from her has the proper education and set up before sending them their new baby to ensure all of her hedgehogs and tenrecs go to the best homes.
    It’s very clear that Valerie handles and cares for all of her babies so much, and our girl Penny has the best personality, is so social, trusting, explorative, very snuggly and just so sweet.

    I would recommend Hedgehog Ville to anyone wanting to purchase a hedgehog or tenrec. Valerie will make sure you have all of your questions answered and is available almost any time of day or night to assist you. She is an incredibly nice person and builds relationships with all of her customers. The process of purchasing, shipping and picking up your new pet will be easy and effortless. You will be given a very happy and socialized pet, and you will gain a new human friend in the process!

    Thank you so much, Valerie, for all of your help and for giving us the sweetest addition to our family.

  10. Andrew K had this to say about that:

    Recently I had the pleasure of meeting the founder and owner of Hedgehog Ville, Valerie, and was given a tour of the premises. Valerie herself is articulate and intelligent and obviously an animal lover. The complete basement of her house has been converted to a habitat area, meeting area and office. First thing noticeable is a beautiful custom designed and installed ceiling to floor glass climate controlled environment for the little Nuggets and their parents built strategically regarding the light entering the area from outside. Every area is spotlessly clean including the little habitats for each family of hedgehogs. There is no inbreeding or indiscriminate pairing here! Hedgehog Ville is amongst a group of worldwide recommended breeders and vendors. Meticulous genealogical records are kept for each little Hedgehog. Don’t quote me on this but I think Hedgehog Ville trades Hedgehogs with other HH breeders so there is a wide variety of colours and faces. Hedgehog Ville also breeds for health like straining out cancerous lines. Something I was impressed with that I have seen nowhere else, is you cannot just walk into Hedgehog Ville and walk out five minutes later with an animal. There is an application process, cooling period and legal obligations are stipulated and enforcible for the proper care of the HH by adopting family’s. Hedgehog Ville also carries a wide and varied product line specifically for hedgehogs and now Tenrecs. Prices are reasonable and the merchandise is extremely cute and geared towards hedgehogs health and happiness. Hedgehog Ville is always happy to help out owners with any questions they have about their little buddies. Overall I was so impressed that I would give hedgehog Ville and Valerie an 11/10 for ethics, cleanliness, and outstanding care of her babies, old and young. I had the pleasure of handling a couple of the babies and they were very friendly as each hedgehog is socialized daily, not just left in their habitat until they’re purchased. Hedgehog Ville also hosts a wonderful Spa and Hotel for Hedgehogs whose parents have gone on vacation. Hedgehog Ville is also an invitee to “The Canadian Pet Expo”, “Pet Smart” and “Ren’s Pet Depot” to educate people about Hedgehog ownership and care.

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