Posted on: July 27th, 2010 by

Customer Feedback is encouraged.    Please take a moment to comment on my service to you — did I exceed your expectations with respect  to delivery dates, information regarding your hedgehog and of course common courtesy extended to you, my customer.    Let me know how I may better serve my future customers.   Thanks in advance for taking a moment to complete this feedback.


167 Responses to Feedback

  1. Jelena P had this to say about that:

    Being a first time hedgie owner, I had a lot of questions for Valerie. Not only did she answer them all, she also added a lot of tips and replied almost instantly! With the help of her deluxe kit, bringing my little boy home and settling him was a breeze. He’s a happy little camper that loves running on his wheel and cuddling.

    Thank you for your continuing support. Sesame and I are very grateful!

  2. Midori K had this to say about that:

    I took home my hedgie, a little over a week ago, and couldn’t be more grateful for Valerie’s help and service. I was nervous to pick the little guy up since this is my first hedgehog, but Valerie was extremely kind and informative. She answered all of our questions before we even asked, which was awesome since we knew we would have questions but couldn’t think of them all on the spot. Since taking him ( aka Churro 🙂 ) home, I have messaged Valerie about a couple things and her responses have been quick and helpful. She has a genuine care for these animals, and continues to provide amazing support for me as an owner. Thank you so much Valerie!! 🙂

  3. Rachelle Lew had this to say about that:

    I just picked up my little hedgie. He’s still getting used to things but is already playing contently with his mint stick! I’ll totally come back and update my feedback once he’s settled in.
    I had such an awesome experience adopting from Hedgehog Ville! Valerie is super attentive and informative. I’m a first-time pet owner and I’ve been provided with all the information I need and feel confident that I can take care of my hedgehog so that he lives a happy and healthy live. Valerie answers her emails very promptly and never made me feel like I was asking a “dumb question”. You can truly tell how much she cares for her animals. Upon picking up my hedgehog, she spent over an hour letting me handle him, answering my questions, and giving me tips until we were both comfortable with having him come home with me.
    An important part of this, to me, was to make sure whatever breeder I chose would still be open to communication once the adoption went through. Valerie ensured and encouraged me to keep her up to date and send her any questions I have!

  4. Lyn MacDonald had this to say about that:

    I have always had a variety of animals growing up, so of course I had a hedgehog during my early twenties. Now that my children are older, I wanted them to have the same experience that I had had with my hedgie, Gabriel. The hedgehogs I adopted from Valerie could not have been more perfect. We adopted two sisters – one is VERY open and friendly, thus much easier for the children to learn and become accustomed too. The second hedgehog was mainly for me! :). Having experience, I was eager to put in more time and effort into a hedgehog who needed more time, patience and attention before showing her beautiful personality.

    Valerie is a wealth of knowledge and available whenever I have a small question or am seeking advice on how to deal with a particular situation. I could not ask for a more attentive and knowledgeable breeder. It is due to Valerie that I will continue to adopt my hedgehogs from her. This is not just a job to her – this is her life’s passion. The health and wellness of her hedgies comes above all else and I couldn’t be happier to have adopted from her!! Thank you, Valerie! You have truly changed our lives for the better!!! We can’t wait to add more beautiful hedgies to our family!!!

  5. Cathy Melvin had this to say about that:

    I am so in love with my little girl Chloe and could not be happier. She is such a sweet and curious little girl. The information and support provided by Valerie has been nothing short of fantastic. She is very knowledgeable and answers all of my questions quickly. I will always get my hogs from her.Thank you for letting Chloe join our family!

  6. Kelly had this to say about that:

    I am a first time hedgehog owner. I brought my girl Aria a one year old retired home a week ago. Valerie was excellent very knowledgeable about hedgehogs and their care. She spent over an hour going over things and answering my questions when I picked Aria up. I was a bit nervous but felt so much better when I left to go home. Aria is settling in great and I love our cuddle times I attribute that to the time and care that Valerie spends with her hedgehogs. I would highly recommend Valerie to anyone considering getting a hedgehog. Thanks for everything Valerie

  7. Stephanie and David had this to say about that:

    Thank you Valerie for your care, responsiveness, patience, and expertise!

    We are first time hedgehog owners and Valerie was nothing but patient with us and our questions. She’s very responsive, thorough, and truly puts the well-being of the hedgehogs ahead of all else. When we picked up Challah, she spent time to provide us with tips, showed us how to handle him, etc. Challah came to us very well looked after, happy, and healthy!

    More importantly, Challah adjusted to his new home quite quickly – part of it may be his friendlier personality, but it was also very clear to us that Valerie spent a lot of time handling each hedgehog before they go home with new parents.

    Valerie even offered to keep in touch in case we have any questions or if there are any issues.

    Challah will be back for sure for boarding! Thank you again Valerie!

  8. Stephanie Lynn Robinson had this to say about that:

    I dropped my hedgehog Turnip off for two weeks at the Hog Hotel. Even though she was from a different breeder, Valerie treated her as her own!! She went above and beyond and exceeded all of my expectations. The first day after I dropped her off, she noticed that Turnip was dragging her back feet a little as she walked – she took a video to show me, and encouraged me to get it checked out. I should mention she did have a small tumble (escaped from cage) a few days BEFORE I dropped her off at the Hog Hotel, but she seemed to be fine afterwards, however because Valerie sees so many hedgehogs she noticed something was not quite right. When I saw the up close video that she took I could see Turnip was indeed dragging her back legs a little bit. I was on the other side of the country, so she offered to take my hedgehog to a local vet that she trusted that same afternoon. This was just a few days before Christmas! Also keep in mind that she did this all on her own time. She sent me pictures and videos and informed me of all of the fees and procedures along the way. I asked a million questions too. Thankfully the X-Rays didn’t show any fractures, so we were told to watch the hedgie closely for a few days. Hopefully it is just a swollen joint or muscle strain and not the start of WHS. Only time will tell though.
    In addition to all of the vet help, Valerie was so helpful and probably the most informed person I’ve ever met regarding hedgehogs. She recommended a new cage and wheel that would be a better fit for my hedgie. She also tried new treats for my girl and let me know what she liked and didn’t like. I will be setting up a little burrowing/ digging area in her cage going forward. I can’t recommend Hedgehogville highly enough. I have so much peace of mind knowing my little Hedgehog is in the best of hands while I am away for the holidays. Especially when she is not at her best health, to have someone so knowledgeable and loving looking after her is a huge relief!! THANK YOU FROM THE BOTTOM OF MY HEART!!!

  9. Ashley & Jake had this to say about that:

    We brought our little boy home about 1.5 months ago, and we couldn’t be happier with the support that we have received from Valerie! She has advised us on housing, supplies, and care, and has patiently answered all of our (many, many) questions during his transition to a new home. Our hedgie, Chesterfield, is healthy, friendly, and extremely cuddly; which are strong testaments to his breeding and early upbringing with Valerie. Thank you so much for helping us bring him into our family!!

  10. Jessica Hanna had this to say about that:

    My daughter has been begging for a pet hedgehog for years. She researched care and keeping and finally convinced me. I found Valerie and she made everything very easy. We bought the deluxe kit and we ended up with 2 beautiful girls, Pumpkin and Cinnamon (we got them shortly after thanksgiving) and we couldn’t be happier to have them in our family.

  11. Rebecca Pollett had this to say about that:

    I seriously couldn’t have picked a better breeder! Valerie is so educated when it comes to hedgehogs, I had so many question before getting my first hedgehog and she was very willing and able to answer them all. She truly cares about the wellbeing of all of her hedgehogs it’s not hard to tell she is very passionate about them! Valerie went out of her way to send my little Wilby to Newfoundland which was like a 3 hour plane ride, she did all of the flight booking and transportation to the airport and even sent him with a heat pack to make sure he stayed warm (all i have to do was etransfer her the money). I can not thank her enough for all the effort she went through to help me get my hedgehog! She’s also super friendly and still willing to give advice/ answer my questions! Thanks Valerie!!!

  12. Laura S had this to say about that:

    Words cannot express just how happy I am to have come across Valerie and Hedgehog Ville. She is one of the most professional and knowledgeable breeders out there and so generous with her time and expertise. Long before I met her face to face, she would give me prompt and useful advice regarding the care of my hedgehog, which I had bought elsewhere. I later got a rescue hedgehog, and she’s been equally helpful with him. She ALWAYS answers questions in great detail and genuinely cares about the well-being of every one of these little creatures. Her Hog Hotel is amazing! Both my hogs received the best care there and I really meant it when I told Valerie that I am more relaxed and able to enjoy my time away if my hogs are with her instead of my husband. Here are the reasons why: I know she can always recognize the first signs of illness if something goes wrong; I know she takes great care of every little one in her herd as well as every guest and I fully agree with her methods; I know she is always up-to-date with the research and all the trends in hedgehog care, health, nutrition, etc.; I get very frequent updates, pics and videos of my babies and this makes it easier to be apart from them; I know my hogs will receive not just basic care, but also be socialized EVERY day, and pampered with baths and nail trims. Recently my hog Pip stayed at the hog hotel for a month. She worked wonders with him – he was quite grumpy, fearful and hostile before, but since we picked him up he’s been less cranky, friendlier, in great shape, and also looking healthier and smarter ? He also runs on his wheel longer every night now. It’s like he was on a vacation as well as boot camp! One thing I’m particularly thankful for is that Valerie put a lot of effort in discovering new foods that he would be interested in eating. He was extremely picky, only accepting one kind of food before staying with her. Thanks to Hedgehog Ville, we were able to add 3 different foods to his diet, which is great because variety helps him get more of the nutrients he needs. I recommend Hedgehog Ville and the Hog Hotel wholeheartedly. There is simply no better place to get a hedgehog, or have a hedgehog boarded when you’re away. THANK YOU!

  13. Hanh had this to say about that:

    I am a first time hedgehog owner and have wanted to own one since I can remember learning about their existence. Finally, my dream came true. My little boy is perfect and happy. I purchased the deluxe kit from here and am very glad I did because it gave me everything I needed to start and care for my baby. My hedgehog is very playful and happy. I’m fully smitten and am blessed he’s so healthy and well cared for before meeting me. Thank you so much! I highly recommend purchasing from here. Valerie is extremely informative and warm and caring. I’m a fan!

  14. Changhoon Choi had this to say about that:

    We just brought our little boy home!
    Valerie was amazingly informative and friendly. She told us lots of information regarding hedgehogs.
    The boy we brought today is really exceptional. He is super cute and playful. Most importantly, he’s healthy.
    Thank you for the helpful information! It was really nice meeting you!

  15. Maddie had this to say about that:

    I had an amazing experience with the whole process and now I have my baby boy home. She was so helpful for and questions or concerns I had and was super nice too. I could not have asked for more smooth and calm experience with everything. Thank you so much!!!

  16. Elizabeth Dobie had this to say about that:

    I purchased a retired hedgehog for my 9 year old son. He has been wanting a pet he can snuggle for several years but we have been unsure as to what we could get him that he would not be allergic to. He is very allergic to cats and dogs, as am I. We were a little bit nervous bringing her home, but it turns out that we are NOT allergic to hedgehogs, which is great because we really love her. She is very gentle and entertaining also. My son plays with her every evening and when she is ready, she crawls into her snuggle sack and she sleeps on his lap while he watches t.v. or reads. He thinks she is the best pet he could have. And she is a lot of fun to show off to friends. His classmates are begging for us to bring her in for a class visit.
    Thank you Valerie.

  17. Heidi Hernandez had this to say about that:

    I brought my little boy Erebus home a couple days ago and I couldn’t be happier. He’s a curios, handsome and sweet hedgehog, and I believe that’s a testament to how much Valerie cares for her hedgehogs. She’s so informative and helpful, as a first time hedgehog owner I was so nervous. Valerie walked me through everything, answered all my questions, and paired me with Erebus believing we’d be good for each other. She was right. I’m so in love with him and so happy with my experience at Hedgehogville, and comfortable in the fact that I can always message her if I have questions, even now. I couldn’t be more grateful for stumbling upon Hedgehogville. Seriously, THANK YOU!

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