Posted on: July 27th, 2010 by

Customer Feedback is encouraged.    Please take a moment to comment on my service to you — did I exceed your expectations with respect  to delivery dates, information regarding your hedgehog and of course common courtesy extended to you, my customer.    Let me know how I may better serve my future customers.   Thanks in advance for taking a moment to complete this feedback.


157 Responses to Feedback

  1. Rebecca Pollett had this to say about that:

    I seriously couldn’t have picked a better breeder! Valerie is so educated when it comes to hedgehogs, I had so many question before getting my first hedgehog and she was very willing and able to answer them all. She truly cares about the wellbeing of all of her hedgehogs it’s not hard to tell she is very passionate about them! Valerie went out of her way to send my little Wilby to Newfoundland which was like a 3 hour plane ride, she did all of the flight booking and transportation to the airport and even sent him with a heat pack to make sure he stayed warm (all i have to do was etransfer her the money). I can not thank her enough for all the effort she went through to help me get my hedgehog! She’s also super friendly and still willing to give advice/ answer my questions! Thanks Valerie!!!

  2. Laura S had this to say about that:

    Words cannot express just how happy I am to have come across Valerie and Hedgehog Ville. She is one of the most professional and knowledgeable breeders out there and so generous with her time and expertise. Long before I met her face to face, she would give me prompt and useful advice regarding the care of my hedgehog, which I had bought elsewhere. I later got a rescue hedgehog, and she’s been equally helpful with him. She ALWAYS answers questions in great detail and genuinely cares about the well-being of every one of these little creatures. Her Hog Hotel is amazing! Both my hogs received the best care there and I really meant it when I told Valerie that I am more relaxed and able to enjoy my time away if my hogs are with her instead of my husband. Here are the reasons why: I know she can always recognize the first signs of illness if something goes wrong; I know she takes great care of every little one in her herd as well as every guest and I fully agree with her methods; I know she is always up-to-date with the research and all the trends in hedgehog care, health, nutrition, etc.; I get very frequent updates, pics and videos of my babies and this makes it easier to be apart from them; I know my hogs will receive not just basic care, but also be socialized EVERY day, and pampered with baths and nail trims. Recently my hog Pip stayed at the hog hotel for a month. She worked wonders with him – he was quite grumpy, fearful and hostile before, but since we picked him up he’s been less cranky, friendlier, in great shape, and also looking healthier and smarter ? He also runs on his wheel longer every night now. It’s like he was on a vacation as well as boot camp! One thing I’m particularly thankful for is that Valerie put a lot of effort in discovering new foods that he would be interested in eating. He was extremely picky, only accepting one kind of food before staying with her. Thanks to Hedgehog Ville, we were able to add 3 different foods to his diet, which is great because variety helps him get more of the nutrients he needs. I recommend Hedgehog Ville and the Hog Hotel wholeheartedly. There is simply no better place to get a hedgehog, or have a hedgehog boarded when you’re away. THANK YOU!

  3. Hanh had this to say about that:

    I am a first time hedgehog owner and have wanted to own one since I can remember learning about their existence. Finally, my dream came true. My little boy is perfect and happy. I purchased the deluxe kit from here and am very glad I did because it gave me everything I needed to start and care for my baby. My hedgehog is very playful and happy. I’m fully smitten and am blessed he’s so healthy and well cared for before meeting me. Thank you so much! I highly recommend purchasing from here. Valerie is extremely informative and warm and caring. I’m a fan!

  4. Changhoon Choi had this to say about that:

    We just brought our little boy home!
    Valerie was amazingly informative and friendly. She told us lots of information regarding hedgehogs.
    The boy we brought today is really exceptional. He is super cute and playful. Most importantly, he’s healthy.
    Thank you for the helpful information! It was really nice meeting you!

  5. Maddie had this to say about that:

    I had an amazing experience with the whole process and now I have my baby boy home. She was so helpful for and questions or concerns I had and was super nice too. I could not have asked for more smooth and calm experience with everything. Thank you so much!!!

  6. Elizabeth Dobie had this to say about that:

    I purchased a retired hedgehog for my 9 year old son. He has been wanting a pet he can snuggle for several years but we have been unsure as to what we could get him that he would not be allergic to. He is very allergic to cats and dogs, as am I. We were a little bit nervous bringing her home, but it turns out that we are NOT allergic to hedgehogs, which is great because we really love her. She is very gentle and entertaining also. My son plays with her every evening and when she is ready, she crawls into her snuggle sack and she sleeps on his lap while he watches t.v. or reads. He thinks she is the best pet he could have. And she is a lot of fun to show off to friends. His classmates are begging for us to bring her in for a class visit.
    Thank you Valerie.

  7. Heidi Hernandez had this to say about that:

    I brought my little boy Erebus home a couple days ago and I couldn’t be happier. He’s a curios, handsome and sweet hedgehog, and I believe that’s a testament to how much Valerie cares for her hedgehogs. She’s so informative and helpful, as a first time hedgehog owner I was so nervous. Valerie walked me through everything, answered all my questions, and paired me with Erebus believing we’d be good for each other. She was right. I’m so in love with him and so happy with my experience at Hedgehogville, and comfortable in the fact that I can always message her if I have questions, even now. I couldn’t be more grateful for stumbling upon Hedgehogville. Seriously, THANK YOU!

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