Feedback

Posted on: July 27th, 2010 by

Customer Feedback is encouraged.    Please take a moment to comment on my service to you — did I exceed your expectations with respect  to delivery dates, information regarding your hedgehog and of course common courtesy extended to you, my customer.    Let me know how I may better serve my future customers.   Thanks in advance for taking a moment to complete this feedback.

 

145 Responses to Feedback

  1. Mary had this to say about that:

    As a first time hedgehog owner, I had a really amazing experience with Valerie and Hedgehog Ville. She is so responsive, helpful, and open to helping me work through all of my questions. She made sure I was set up to be a confident and knowledgable first time owner. I felt so much more confident because of her and I am absolutely loving spending time and caring for my new girl! I would recommend Hedgehog Ville to anyone.

  2. Erin Watson had this to say about that:

    Picked up Zagreus today. He is having so much fun exploring his new cage and is so cuddly. He is my first hedgehog and is so sweet. He napped on a tshirt I put in his cage to help him get used to me and has snuffling at me through the side of the cage. He sounds like a little engine when he gets going.

    The whole process with Valerie was so quick and easy. We chatted on Facebook and with a couple hours she answered all my question and I had Zagreus reserved.

    I checked out the websites of all the Ontario breeders I could find and HedgehogVille was the best and most informative.

    HedgehogVille will definitely be my choice in he future and to recommend.

  3. Krystle LeBlanc had this to say about that:

    I am a new hedgie owner and recently adopted my first hedgehog from Valerie. From the first I messaged Her she has been incredibly helpful, and has happily answered all of my questions. I can tell she really cares about her hedgies, and their health and well-being, which is very important to me when looking for a breeder. She’s very knowledgeable and has given me tons of advice to help me prepare for my new hedgie. I will definitely be going back when I get another, and I highly recommend Hedgehogville to adopt from 🙂

  4. Maeve had this to say about that:

    I received my hedgie Mishka this January and she’s been fantastic. Valerie answered all my questions very quickly and provided any information i asked for. Her babies are so well behaved and snuggly, and Mishka is no exception. From day one she has been the sweetest baby, and loves to cuddle up to anyone who handles her. The vet even complimented her on her good health and good nature, and even complimented Valerie. I would really recommend getting your baby from here hands down. Thank you so much!

  5. Summer Allen had this to say about that:

    I can’t imagine a better experience of adopting a hedgehog! I had searched around before I had found Hedgehog Ville but after talking to Valerie I knew I couldn’t go anywhere else! Not only did I get 2 amazing looking and friendly hedgehogs, but the whole experience was wonderful! Valerie answered any and every question I had and was always very quick at responding and making sure I knew what to do as a new owner. So by the time my hedgehogs came home, I felt informed and confident on how to take the best care of them. Add to the fact that she was very friendly and never made me feel dumb or a burden with my questions. The hedgehogs arrived in perfect health and even at the vet check up they were remarked on how beautiful and unique they were! Great experience and I will definitely recommend hedgehogville over and over!!

  6. Sela Paylor had this to say about that:

    I found Valerie by searching for breeders near me with true black hedgehogs, and within an hour of sending it my application was accepted. Valerie was friendly and a joy to talk to right from the beginning, and she kept me updated as new litters were born.

    Once Cleo had her babies and was willing to let Valerie handle them, she sent me picture updates every week and was quick to answer all of my questions about the little one. She is very knowledgeable and it’s obvious how much she cares about the hedgehogs. I only wish all breeders were like her!

  7. Rachel Dixon had this to say about that:

    Hedgehogville really produces the best hogs. Not only are they adorable, but if you want a little snuggly companion with good temperament you came to the right place. You really cannot beat the personalities of the hogs from here. I was lucky enough to get a retired breeder mom, whose personality is like nothing I ever experienced, she’s so wonderful. Not only is her personality great, I know confidently that her genetics are superior, leaving me with lots of time to love her :). Very responsive and goes way above and beyond any animal breeder I’ve ever met, hedgehogville is a pleasure to all.

  8. Nadaira Walsh had this to say about that:

    Valerie is very knowledgeable and great to deal with. Answered all my questions very quickly and genuinely cares about all the hedgys. She arranged everything for me and the process was a smooth as could be. I would definitely purchase again from Hedgehog Ville in the future.

  9. Kathleen had this to say about that:

    We are first-time hedgehog owners and were very happy to adopt from Hedgehog Ville. Valerie is extremely knowledgeable and patiently answered all of our questions. She provides high quality supplies and responds to emails very quickly. I highly recommend Hedgehog Ville!

    Thank you for all your help, Valerie!

  10. Perry Papadopoulos had this to say about that:

    I knew about Hedgehog Ville before I brought home my little bundle of joy. I bought a wheel for my other hedgie that passed away from Val. I looked into getting another one and she immediately came to mind! Val is extremely knowledgeable about hedgehogs. If you are looking to buy one, I would totally recommend you check her out!

    Thanks for everything, Val!

  11. Matthew Aasmae had this to say about that:

    Great breeder! Really took care of Quizzy growing as a baby. He’s a happy, and outgoing guy 🙂 excellent speed of response to emails as well.

  12. Angie Korps had this to say about that:

    Absolutely fantastic experience. Valerie was wonderful to work with. She is knowledgeable, professional, and super nice. Her response time to messages and inquiries is amazing – speedy and always very thorough with her responses. The transfer experience was very smooth and she was willing to accommodate bringing my hedgehog to me since she was in the area! Very convenient. Thank you again Valerie!

  13. Ryan H had this to say about that:

    This is our first time owning a hedgehog and we are extremely pleased to have adopted through Hedgehog Ville. Valerie is extremely knowledgeable and would promptly answer any questions we had. The supplies we purchased were of high quality and our hedgie Andy loves them. Andy is a sweet and friendly addition to our family and we would highly recommend Hedgehog Ville for all your hedgehog’s needs.

  14. Ashley had this to say about that:

    This was my first time getting a pet from a breeder and it was the best experience ever! Valerie answered all my questions with great patience and constantly updated me about my hedgehog. Just picked up 7 week old Sesame from her today and he is an adventurous ball of energy 🙂 Thank you so much!

  15. Jem Manalac had this to say about that:

    I’ve had a wonderful experience with Valerie! She’s so honest and helpful, she responds to emails very quickly and provides great advice. You can tell that she really cares about her animals and being a first time owner, she made sure that I got the information I need for my new girl. I got a retired hedgehog from her and she’s the sweetest! She follows up on all of her delivery dates, and she’s very knowledgeable. I can’t express my gratitude towards Valerie enough. I very highly recommend Hedgehogville.

  16. Matt Miller had this to say about that:

    Valerie was amazing to deal with. So incredibly responsive, knowledgeable and you can tell the amount of time she puts into her herd. Would absolutely recommend her to anyone looking for a new hedgehog or two or three!

  17. Dezzi Smith had this to say about that:

    Amazing service!! Valerie always answered my emails in a timely manor and made sure I knew everything I needed to to properly care for my new friend! She took the time to go over all of my questions and had my hedgie fully ready to transfer to my home, bathed and nails trimmed 🙂 Thank you so much for all your help Valerie

  18. Kathryn B had this to say about that:

    5-Star experience with Valerie and Hedgehog Ville! I was looking for a hedgie with a good temperament which brought me to her hedgie herd. My baby Digby is so affectionate and loves to snuggle up on my chest under the blankets while I watch TV. Valerie was honest and polite through the whole process, and was always available to answer any questions. She also had all the supplies on hand that you could ask for!

  19. Brittany had this to say about that:

    In keeping with all of the positive feedback I would like to give Valerie credit for the positive experience I had getting my new pet.

    Valerie was very quick to respond (repeatedly!), knowledgeable, and put the well-being of her hedgehogs first. She never showed any signs of impatience with me despite my many questions.

    My new buddy is amazing and so worth the wait! She is calm, healthy, and completely adorable. I also purchased the deluxe enclosure kit which Valerie let her sleep in (after asking me) the evening before pickup to ease the transition. “Smudge” is settling in well and I can not say enough positive things about the experience.

    I would absolutely recommend anyone considering a hedgehog to contact Valerie.

    Thank you!

  20. Stephanie Stanley had this to say about that:

    My new hedgehog Quilliope has been doing very well 🙂 She adapted very quickly, is very friendly, and has a good appetite. Valerie has been great, answers all my questions and is quick with replies. I liked being able communicate throughout the whole process of the adoption. The day I went to pick up my hedgie I was given all the information I needed to raise Quilliope. It was great being able to handle her and ask any questions I had while there. It has been a great experience all around.
    Thanks Valerie 🙂

  21. Mya inniss had this to say about that:

    I had a great time , Fanny ( my name of my hedgehog) is doing great, very snuggly. Valerie is a kind lady and has answers to all of my questions, and wonderful advice she has a understanding of first time owners . I love that fact the she lets us see the hedgehogs before we decide that we want one . I would recommend hedgehogville if you are interested in getting a hedgehog. Thank you Valerie.

  22. Sarah had this to say about that:

    I literally cannot say enough good things about Valerie and HH Ville. She went above and beyond to allow us to visit her babies before we purchased, was accommodating about when we could pick her up, and even let us come to visit.

    Our hedgie baby is one of the most tame and well mannered hedgehogs I have ever encountered. From day one she is running around content and happy to sleep and cuddle with us with no huffing or quills up. It’s incredible! The aftercare and support also exceeded my expectations.

    Essentially, if you want to buy a hedgehog then Hedgehogville is THE place to do it. I would not go anywhere else to buy my next baby.

  23. Megan MacKay had this to say about that:

    We had an amazing experience adopting our newest hedgehog from Hedgehogville. We had previously adopted a pair of sisters, and so we knew that Hedgehogville was the obvious choice in adopting our next one. Valerie’s hedgehogs are sociable, and in good health. Valerie is also very knowledgeable, and always able to answer questions and guide you through the process. Thanks again Valerie!

  24. Mona Attard had this to say about that:

    When I first considered getting a hedgehog as a pet, I must admit it was on a bit of a whim for me since I had never even seen a live one before. Valerie was amazing at helping me not only gain the confidence to acquire and care for my new little family member but also to understand her needs and behaviours and appreciate what a precious little creature she is. Valerie is always avaiable and super quick to respond to questions and concerns. I’m also impressed with all the different services she provides and have no fear that if I ever need help with my little hedgehog, I can count on her.

  25. Peter Mahony had this to say about that:

    Valerie is fantastic. It is easy to tell from the start that she is highly passionate, knowledgeable, and meticulous when it comes to the care that she provides for her hogs. What I like most about Valerie is how quickly she responded to all my questions and concerns. She kept me well informed on the process every step of the way.

    I would recommend Valerie to any prospective Hedgie owners (Both newbies and experienced). Great work.

  26. Tiffany had this to say about that:

    Val is super knowledgable and was actually a 2 in 1 for me. She had hedgehogs and huskies as pets – i was interested in the hedgehogs while my bf was interested in her huskies. She was very patient with us and give us lots of advice.

    My prev. hedgie was quite grumpy but my current one which i just got from her is really friendly and energetic – i can tell that she’s been handled well and given lots of love before passed to me 🙂

    Thanks val <3

  27. Andrew Ferreira had this to say about that:

    Dealing with Valerie has been a pleasure from the start. She is knowledgeable and helpful, and is always quick to respond to emails. We brought little Presley home this morning, and he has already been a wonderful addition to our family. He is friendly and cuddly, despite the fact that he is in a new place. Thanks for everything Valerie!

  28. Adelaide Pitt had this to say about that:

    Getting my hedgehog from Valerie here at Hedgehog Ville was definitely the right choice. I’m laying at home cuddling with my new hedgehog and I couldn’t be happier! Valerie did an amazing job socializing my girl, I was so surprised at how calm and eager she was to explore. Barely any huffing and such a sweet personality! Definitely recommend anyone looking for a hedgehog – especially first time hedgehog owners – to come here to Hedgehog Ville. Valerie is patient, knowledgeable, friendly, and so nice to talk to! Thanks for everything Valerie.

  29. Nicola had this to say about that:

    A huge thanks to Valerie for her patience and expertise! We are first-time hedgehog owners, and Valerie has answered all of our questions and provided some great advice. The hedgehog we purchased is well socialized, healthy, and has nice features. I would highly recommend Hedgehogville to anyone purchasing a hedgehog.

  30. Sarah Watson had this to say about that:

    If you are looking for a hedgehog look no further! Valerie, the owner of Hedgehog Ville has just the one for you! She has all kinds of colours of hedgies and they have the sweetest temperments. She goes above and beyond to make sure that her hedgehogs will go to loving homes and will answer any of your questions very quickly She is on the ball- Great customer service! Its my first time owning a hedgie and she always answers all of my questions or concerns. I highly recommend anyone looking for a hedgehog to just go here!
    Thanks Valerie for all that you do!

  31. Bethany Marchbank had this to say about that:

    We have had our little spiky friend for a few weeks now, and we are very happy with him. Valerie really knows her stuff about hedgehogs and she is always happy to quickly answer any questions we still have, so that Augustus always has the best of care.

  32. Elena and Ksenia had this to say about that:

    We got our little Oliver just under a week ago. I want to thank Valerie for being so knowledgable and helpful and always ready to answer any of our questions.
    Her websites which I encountered first covered so much useful information that I and my family felt right away that this was the right pet for us.
    He has adjusted well and already knows all of us. Our family is very happy to have him. Thanks again Valerie!

  33. Sheramie Anderson had this to say about that:

    Valerie has been nothing but amazing and patient with myself and my family. We got our little Rickey a few weeks ago and we couldn’t be happier. She answers our emails very quickly and answers every question we have. We still email back and forth if we have any questions regarding Rickey. She enjoys us keeping her posted on Rickey’s well-being and sending her pictures. Which showed us that she really cares for her hedgehogs. Our hedgehog is a healthy little guy who is always exploring and playing. He also reacts very well to our active six year old. We love our little Rickey! Thank you Valerie!

  34. Fuyao had this to say about that:

    I picked up Rouou at the airport yesterday afternoon. So far he is doing pretty good. Rourou is such a lovely little angel. He is so dark and special. Valerie is a great person! She helped me a lot and answered my questions immediately. She really knows about hedgehogs and I can tell she loves every hedgehog from her heart! It was a great experience to adopt my first hedgehog from Valerie. Thanks again Valerie for everything you did!

  35. Krista Esken had this to say about that:

    We could not be happier with our beautiful baby hedgehog and the thorough and knowledgeable care that has been provided to her (and us) by Valerie. She really knows her stuff, responds very quickly to queries and really means it when she says she is not just a ‘pre-purchase’ breeder. She follows up and I always feel I can reach out to her with any concerns or questions. Our little hedgehog has been a wonderful addition to our young family and I can tell that Valerie spent quite some time getting her adjusted to handling! Thanks so much Valerie!

  36. Emilie had this to say about that:

    Valerie is fantastic. We’ve left our 5 year old hedgie, Klaus, in her care twice while on vacation. Given our hedgie’s age it was a huge relief to know she was with Valerie while we were on holiday. She truly cares for all hedgies and gives them the attention and love they need while away from home. She offers great advice and is always quick to respond to any questions, and awesome at providing feedback to keep your mind at ease while away from your hedgie. I’d recommend Valerie for hedgie boarding in a heartbeat.

  37. David and Emily had this to say about that:

    We just got 7 month old Nero from Hedgehog Ville. He’s an amazing little guy and such a great addition to our household! Valerie was super knowledgeable, friendly and made us feel really comfortable about the purchase. Considering we made the decision to get a hog on a Saturday and by Sunday night we had Nero in our place we couldn’t be happier! THANKS HEDGEHOG VILLE!!!

  38. Shannon Heron had this to say about that:

    Today I adopted a 1 year old Chocolate female from Hedgehog Ville and I couldn’t be happier. 🙂 she’s a complete sweetheart. You can definitely tell that Valerie produces and raises amazing hogs. She is very knowledgable and a treat to chat with. I would definitely recommend her to anyone who wishes to keep one of these amazing animals.

  39. Sonia had this to say about that:

    My daughter and I went on vacation… We decided to leave our little Millie at Hog Hotel with Valerie as we would trust no one else… Millie was treated and taken care of extremely well… Communication with Valerie was always open and an update was always given. I think Millie is missing Hog Hotel…
    Thank you Valerie for taking care of Millie.. We will definitely leave Millie at Hog Hotel again.

  40. Kristina Bauman had this to say about that:

    I had a very good experience with Hedgehog Ville. Valerie is very responsive to any contact I have with questions, and provides a lot of helpful information. You can tell she cares about her hedgehogs and how they are doing in their new home. She encouraged that I continue to keep in contact and let her know how my hedgehog is doing. This kind of service you do not receive from pet stores! I am confident my new pet will do very well with the service and advice I received from Valerie. Thanks!

  41. Alyssa had this to say about that:

    I have had a wonderful experience with hedgehog ville hotel!

    I brought my 5 year old hedgehog Xena to stay for 13 days and felt very confident that Xena would be well cared for when I met Valerie. I had never left Xena in the care of anyone I didn’t know, so I was a little nervous at first, especially because she is older and has cataracts and tumors. But I was elated and completely satisfied with how knowledgeable, in tune and attentive hedgehog ville is with all their hedgehogs as well as my own!

    I’m so happy that hedgehog ville is a seasoned breeder. Valerie knew how to properly administer Xena’s medication. I don’t think I could have trusted anyone else with sometime that sensitive.

    I was sent updates and photos throughout her stay and immediately was updated with any concerns Valerie had about her.

    Valerie even made suggestions about shelter options (Xena doesn’t like her igloo very much) and tried them for me to see how Xena would fair.

    I don’t think anyone else would take that kind of time, consideration and observation especially on top of caring for their own herd of over 40 hedgehogs!

    I am so happy I brought Xena here. I will definitely bring her back when I need to and will get a baby from here in the future too!!

    THANK YOU SO MUCH!!

  42. Milan Malata had this to say about that:

    Never did I think that our first hedgehog experience would be this great. We purchased our hedgehog from Valerie more than a month ago and I have to say that this the first time getting a pet felt differently. Instead of figuring out everything on my own, Valerie answered all the questions we had prior and after the purchase promptly and simply.

    You can tell that she cares about what happens to her hedgehogs, simply because you won’t get your hedgie unless you make sure he will be happy ;).

    Our hedgehog is one happy ball of quills, very friendly and cuddly.

    Thanks for the great experience!

  43. Jodie had this to say about that:

    I adopted my little girl in May and she’s just about the sweetest thing I’ve ever seen or interacted with. She’s honestly so friendly and well handled, I’m glad I chose Hedeghog Ville to adopt from.
    Valerie is very quick to respond and answer questions, even months after I picked up my little one.
    Very good experience.

  44. Peace Country Hedgehogs had this to say about that:

    Valerie at the Hedgehog Ville is not only great to deal with but has wonderful hogs. We began our breeding program by purchasing our stock from her. She has always been honest and is a great mentor to have. Any issues that arise she is rate there to help and support. I am glad to be able to call her a friend and look forward to working closely with her over the years with our breeding program.

    Sara-
    PCH

  45. Simche Doherty had this to say about that:

    A wonderful experience, especially for a first time pet owner. Valerie was very professional, knowledgeable and friendly. I did a lot of research before deciding on a hedgehog but Valerie provide clarification on all my research. She is very quick to reply to messages and delivers on all her promise dates. When I picked up my hedgehog, the experience was very smooth. The hog was very friendly and responsive and I was provided with all the information I needed to get started with my new friendship. Thanks again Valerie.

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