Feedback

Posted on: July 27th, 2010 by

Customer Feedback is encouraged.    Please take a moment to comment on my service to you — did I exceed your expectations with respect  to delivery dates, information regarding your hedgehog and of course common courtesy extended to you, my customer.    Let me know how I may better serve my future customers.   Thanks in advance for taking a moment to complete this feedback.

 

150 Responses to Feedback

  1. CeCeilya had this to say about that:

    My little guy came home with me today. We had a 4 hour drive. Before I even came to pick him up Valerie made sure I had everything I needed for him so he was well taken care of. It’s evident she wants the little Hogs to go to good people and good homes. She’s extremely fast at replying and is so knowledgeable about hedgehogs. There are breeders closer to me that had ones available right away but seeing how much love Valerie’s hogs, I decided to wait to buy one from her because I knew he would be well behaved, loved and so well taken care of before he even came home with me. When she finally emailed me to pick up my little guy it was like she shares in the excitement and happiness the little ones bring to your life. It’s very obvious with the countless emails We’ve sent back and forth that hedgies are her passion. My little guy has been home for 2 hours now and I just can’t stop smiling and I’m incredibly happy I found Valerie as a breeder. I wouldn’t want my little man to come from anyone else.

  2. Jayne Kendra Taylor had this to say about that:

    I ordered a deluxe kit from Valerie, & she was amazing throughout the whole time! Made sure I got what I needed & plus more she was very accommodating. I love everything I got in the kit & I know my hedgehog will love it! Thank you Valerie

  3. Janice Egan had this to say about that:

    We brought Coco, the retired hedgehog, home with us two weeks ago and she has been such a fun addition to our home. Valerie had everything waiting to go for us and answered all of our questions and we know that she is there to help us if need be. So far Coco seems very happy and very social and she was clearly well looked after by Valerie. Thank you!

  4. Wendy had this to say about that:

    i picked up my hedgehog last weekend, and he is doing great! He’s adjusting to his new home very well! Valerie was very helpful in making sure we had everything we needed for our baby. She was very knowledgable and a pleasure doing business with. The whole experience was enjoyable and organized with Valerie’s help. We also got the deluxe kit which equipped us with all the right things to take care of our hedgie. Thank you very much Valerie for helping us become first time hedgehog owners!

  5. Nicole had this to say about that:

    As a first time hedgehog owner I had lots of questions and Valerie was very patient and kind. She is extremely knowledgable, and ensures that the hedgehogs are going to good homes. Thank you again for everything – we are very happy with our hedgehog!

  6. Tyler Whalen had this to say about that:

    My girlfriend and I contacted Valerie a couple months ago looking to get a little hoglet. She has been excellent. Far exceeding expectations and has made the whole process very easy. She has a wealth of knowledge to pass on and cares about every single baby. From first contact to reservation to purchase and afterwards she always stays available for more information. 10/10 I would recommend anyone looking to get a hedgehog, definitely get one from here. The care, quality and professionalism is out of this world.

  7. Lisa had this to say about that:

    I am so excited to have my baby hedgehog-Rosie-home! Valerie responds instantly when you have any questions, and she is such a sweet woman. I feel comfortable asking her anything, as it is clear that she loves hedgehogs! I would not choose any other person to buy your hedgehog from! Rosie and I thank you so much for introducing us, Valerie!

  8. Noel & Andrew had this to say about that:

    We are the proud owners of a beautiful baby hedgie named Uni. We were brand new to the world of hedgehogs and I reached out to Valerie just to get some basic information and she turned out to be extremely patient, thorough and friendly. Responses were amazingly quick and was always pleasant to to talk to. This is very important for a new pet owner, especially someone that’s new to hedgehog ownership. I ended up buying one from Valerie, but the decision was based on her great support (initial and ongoing), thorough communication and overall friendliness to deal with. If you’re looking into getting a hedgehog, I’d recommend Hedgehogville and Valerie 100%.

  9. Leslie had this to say about that:

    Valerie has been such a pleasure to deal with. She is endlessly patient, having answered in detail my numerous questions regarding caring for hedgehogs. She is clearly very passionate about hedgehogs, and her knowledge and expertise are vast. I purchased many items from Valerie, including hedgehog food (highly recommended and loved by our new pet), bedding items, and the Carolina Storm Bucket Wheel and litter pan. Valerie has clearly very carefully procured the items that she sells, as all are necessities and the top choices for hedgehogs. She had all the items ready for me mere hours after I requested them. I look forward to continued interaction with Valerie going forward, and truly appreciate all of her assistance.

  10. Sonia Fontana had this to say about that:

    We are proud owners of Millie the hedgehog.. Millie is a sweet girl with her own unique personality. She fits in our family just fine.

    Valerie has exceeded all our expectations, she has been amazing from the time of application, to the waiting period, to the pick up of Millie and even after we brought her home. Valerie is very knowledgeable and trustworthy as well as patient. She answered all our questions (and there have been many questions) in a timely manner with patience and kindness.

    The drive and perseverance Valerie has is amazing. She loves each and every hedgehog.

    During this process, I not only got to know Valerie on a professional level but on a personal level as well and I would not have done it any different. She is truly an amazing person with an abundance of love for her profession and hedgehogs.

    Thank you Valerie for all you have done and will continue to do. I highly recommend Valerie for her services…

  11. Dina had this to say about that:

    We have a new addition to our family. It was great to deal with Valerie; she was patient with all our questions and concerns. She is very knowledgeable and really cares about the hedgehogs. I highly recommend her services. she is honest and trustworthy. We had a great experience.

  12. Pia Gatsis had this to say about that:

    We are the proud owners of 2 wonderful hedgehogs, Safira and the late Cierra. We absolutely love our hedgehogs and we wouldn’t have been able to experience them if it wasn’t for Valerie’s amazing service. Not only is she professional, but loving – she truly cares for her hedgehogs, even after they’re adopted. Thank you for all of your help, Valerie. We couldn’t be more thankful!

  13. Lily had this to say about that:

    I picked up Basil last week and he’s been settling in nicely in his new home. He’s the sweetest little thing, it’s very clear that he’s been raised with care and is used to being around humans. Valerie is a very ethical and knowledgeable breeder, she has always been quick to answer my questions. Basil is everything I could have hoped for and more, he is well curious, well tempered and such a cuddler. Thank you Valerie for raising such a sweetheart.

    I have nothing but good things to say about Valerie and Hedgehog Ville, if you’re considering getting an adorable, lovable pet, look no further than here.

  14. Kelly had this to say about that:

    It was wonderful meeting Valerie and getting Maisy. Valerie was very informative and loves hedgehogs very much and is very concerned for their wellbeing.

  15. Hans Dringenberg had this to say about that:

    We picked up our new hedgie from Valerie two days ago and couldn’t be happier. Valerie is extremely helpful and knowledgeable. She promptly answered emails and took her time to answer questions and give advice when we picked up our little guy. We also really appreciate Valerie’s willingness to help with questions and potential problems in the future, should they arise. She is very concerned about her animals and wants to make sure that they will be well cared for. The hedgie is really sweet, very curious and adventurous; it is clear that he is well handled and seems to be adjusting well to his now home. Even a 3-hour drive did not seem to bother him much!! Thanks for everything, Valerie, we are happy to have a new family member in our home!

  16. Kamilah had this to say about that:

    Valerie was super helpful ever since I contacted her several years ago when I initially became interested in getting a hedgehog. She let me come visit her hedgies to see if they would be a good fit for me and answered all the questions I had over the several year between then and when I was actually in a position to adopt one of these little guys. I chose a fairly young retired hedgehog to adopt and even though I’ve only had her a couple weeks I already love her so much. She warmed up to me quite quickly and is very well socialized.

  17. Annette G. had this to say about that:

    Last week we adopted our second hedgehog from Hedgehog Ville. Our first one named Safira made all of us fall in love with theses under-rated little pets so much that my eldest daughter adopted Cierra. We could not be happier with having the two of them as part of our family – plus our two cats love them as well!! Valerie is always quick to respond with helpful advice. Definitely important when getting to know what to expect from these little sweeties.

  18. Stephanie VanMonsjou had this to say about that:

    We have only positive things to say about Hedgehog Ville! Valerie responded to all our our emails promptly, was very helpful, and answered all of our questions. She is a great breeder and clearly cares for her hedgehogs! We chose to adopt a retired female, and she is extremely friendly and perfect for our family. She is already settling in perfectly. It has been a great experience and I would definitely recommend Hedgehog Ville to friends!

  19. Stacey McKay had this to say about that:

    My family adopted Willow about 3 weeks ago and we’ve been very happy ever since. As we are first time hedgehog owners we decided to go with an older animal. We felt this would allow us to find an animal whose personality was established and we could make the match the best match for our family. We were able to spent time with each of the animals until we found the one who connected with us, Willow. Willow is very affectionate, playful and just a bit impish. He’s perfect for us. Valerie is clearly a very ethical breeder who is concerned with the welfare of all her animals. Even after they’ve gone to their new home she is there to support the owners as they adapt to life with their new hedgehog. Thank you Valerie

  20. Amber.S had this to say about that:

    I recently adopted a little baby girl named Penelope from Valerie, I’ve had her for only 3 days and she is already so so sweet, her attitude is so sweet and she never hissies, bites or any of that mean stuff hedgies normally do, All in all Valerie is an amazing pet breader, even before we put down the deposit she was so kind and answered all of my questions. The babies she produces are also beautiful and unique, all different colours and face patterns. We also bought a Carolina Storm Bucket Wheel from Valerie and it’s amazing.

    If in the future I ever decide to get another hedgehog after Penelope I know exactly where I will be going!

  21. Sophia had this to say about that:

    I recently picked up my hedgehog and starter kit from Valerie, and I really recommend her. 🙂 She was very quick with communication and very helpful with answering any questions I had. Valerie really made an effort to be helpful from the very beginning, even before I had made a reservation for a hedgehog.

    Really love my new hedgie, and the wheel Valerie has is REALLY worth it! The wheel itself is completely silent so all I can hear is the adorable pitter-patter of tiny hedgehog feet running (which in itself is so quiet that you wouldn’t notice at night).

  22. Zoe and Jeremy had this to say about that:

    We picked up Frankie just a week ago and he is already so lovely. You can tell that Valerie took good care to handle him well before we got him as he is such a friendly and explorative hedgehog! We also purchased a Carolina storm bucket wheel, igloo and cuddle sack which are all great. The wheel is so quiet we can’t hear it all! Just see the poop in the morning 😛 Valerie was very responsive over email and we appreciated her assistance as this is our first hedgehog. Thanks Valerie!!

  23. Laryssa had this to say about that:

    I am the proud new mom to Phoenix, a little chocolate boy from Hedgehog Ville. Phoenix is my first experience with a hedgehog, and Valerie was very accommodating and helpful throughout the whole adoption process. Valerie is very knowledgeable when it comes to hedgehogs, and she is a very approachable breeder. I had a plethora of questions to ask prior to even placing a deposit, and Valerie was very quick to answer all of them thoroughly. The hoglet selection and pickup process was seamless. Valerie knew exactly what I wanted, and sent me details and photos as soon as baby Phoenix was available. She followed up with pictures of Phoenix at different ages. When the pickup time finally arrived, Valerie went over basic hedgehog care, all of my supplies, and answered any remaining questions I had. She also offers continuing support once you are at home with your new hedgehog. Thank you so much Valerie!

  24. Julia Butler had this to say about that:

    I just adopted Aphrodite, a retired mom who had two litters. This is my first experience with a hedgehog. Valerie’s application made me aware of the important aspects of owning a hedgehog, not just giving in to a new fashion of pets. She is a very knowledgeable & ethical breeder & I have no qualms about her quality & treatment of her hedgehogs. She responded immediately to all of my emails & she made the purchase effortless. Thanks to all of her excellent advice, Aphrodite is settled in on her first night & eating & drinkng & running on her wheel. I bought the deluxe starter kit and a cuddler cup & tunnel. The hedgehog is very tame , curious & confident and full of energy. Thank you!!!

  25. Amy Owen had this to say about that:

    Valerie is one of the most ethical, conscientious breeders I’ve ever come across. She is so genuine in her commitment to homing her hedgehogs with the best possible owners. The welfare of the animals is her primary concern. She was absolutely wonderful throughout the entire adoption process and is always on hand and willing with advice. I will be sure to stay in contact with Valerie and give progress reports on my shy little guy. A wonderful experience for a first time owner! It sure won’t be my last!

  26. Camie had this to say about that:

    This was our family’s first encounter with hedgehogs and Valerie made it a very pleasant and easy experience. She seems very knowledgeable and is quick to respond to any questions or concerns. We are slowly learning the ropes but enjoying the process, and we are happy to recommend Valerie if you are looking for a hedgehog!

  27. Rachel Dixon had this to say about that:

    Where do I even start. Valerie has blessed me with my little girl Perdita. She’s so sweet and beautiful and believe it or not, litter trained (did not even think that was possible). Valerie went ABOVE and BEYOND any expectations I could have had, if I could give her 6 stars I would. She really has a passion for what she does and it shows. Valerie is generous and always answered any question I had, making me feel very confident. She’s also great because you don’t just get an amazing pet from her, you can contact her anytime about any questions after you bring your hedgehog home and she answers right away. If you want an amazing pet, Valerie is the only way to go.

  28. Martika had this to say about that:

    I recently adopted a hedgehog and bought a starter kit from Valerie. She was great with communication and is very conscientious, you can tell she wants the best for the hedgehogs and will do everything she can to make sure the owners are ready for their new pet! The hedgehog is well trained (tidy and friendly) and adjusting to his new home now. Thank you Valerie!

  29. Nicole had this to say about that:

    I had an excellent experience with Valerie. She was always quick to respond to my questions and concerns. The hedgehog Pippa I adopted from her is healthy and has an amazing temperament. Valerie cares about all the animals she sends for adoption and makes sure that they are well taken care of. She gave me a ton of great advice before and after adopting Pippa which has made this process incredibly smooth. I also purchased the bucket wheel from her which was an excellent purchase given the other options that are sold in pet stores. Overall, Valerie is the best! Thank you so much for everything Valerie.

  30. alex had this to say about that:

    Just adopted a baby girl hedgehog from Valerie and couldn’t be happier! She is loving her new home and is very happy and healthy! Valerie is amazing at replying instantly and is always there to answer your questions without a doubt. Thanks for all your help Valerie, you were great!

  31. Deravie had this to say about that:

    Hedegehog Ville is a amazing breeder, true animal lover and the fastest reply. Even though I did not get my hedgehog from her, she taught me everything I need to know about hedgehogs, very patience and all her supplies for hedgehogs were awesome! If there wasn’t a long waiting list ahead for baby hedgehog, I will definitely get it from her and she is just a really nice breeder! I’m sure the hedgie she breed will be awesome!!! Strongly recommended!

  32. Genna H had this to say about that:

    We got Avery our Albino Hedgehog from Valerie as our first hedgie. Not only is Avery a sweet girl, Valerie has been able to teach us so much about hedgehogs. You can tell that Valerie loves all of the hedgehogs and make sure they go to good homes. She is able to help with any questions that we may have about Avery with just a quick email. Everything that Valerie has helped us with, is leading to discussions about adopting another hedgie from Valerie so our little girl has a companion.

    Thank you Valerie!

  33. Jason Chen had this to say about that:

    I am a first time hedgehog owner and Valerie is very knowledgeable, easing all insecurities I had about taking care of Phyllis. It was a good experience and the starter kit she prepared was very helpful. It is great how she is here to answer your questions.

    Thank you Valerie ! 🙂

  34. Ethan , Karen had this to say about that:

    Ethan found & researched Valerie’s website, it is very informative . It has all the details needed to care for her hedgehogs . We bought the basic starter kit, great idea. The wheel is great, nice and quiet . When we picked him up from her , we learned more information about hedgehogs . Ethan is excited & looking forward to spending time with his new hedgie.

  35. Joslyn Belanger-Gabriel had this to say about that:

    This was our first time adopting a hedgehog, and Valerie was extremely helpful in this process. She answered all questions promptly and kept us up to date with our baby with pictures and email updates. I loved that she offered a starter kit to help us get started with everything we need to take care of our little girl – it made the process much easier. She is also still available for any questions we might have, which is extremely valuable. We love our hedgehog and are so excited for a life with her!

  36. Barbara Bennett had this to say about that:

    As first time hedgehog owners, Valerie did an awesome job at helping us acquire all the items and information needed to provide our little Ellie Willow with a comfortable and loving home. So far this has been a very enjoyable experience and we look forward to life with a hedgehog. Valerie answered all our questions with promptness and also updated us with photos and weight of Ellie Willow. We also found her website very informative. Thanks to Valerie for guiding us in the right direction and providing us with such a cute, loveable hedgie!

  37. Karina Schei had this to say about that:

    I adopted an adorable and adventurous female cinnicot, hereto named Dot, who is absolutely perfect! Not only is she healthy, but she is also well socialized and oh so curious.
    Valerie made this a great experience and provided me with some information I was unaware of, even after having had my last hedgehog for six years. She responded to all my questions quickly and informatively. I greatly appreciated the photo updates which allowed me to see Dot grow into the lovely little girl she is.
    I also bought the Carolina storm bucket wheel and it is the quietest wheel I have ever had.
    Overall, a great experience! Thank you. 🙂

  38. Olivia had this to say about that:

    Welcome home Pringles!! My daughter Olivia has had a passion for hedgehogs for three years. Valerie was super helpful and knowledgeable and was quick to respond to all of our questions. Two days ago, Olivia’s dreams came true when we picked up her adorable Hedgie. He is already bonding with the family and is a cute and inquisitive little fellow. If you are thinking about getting a hedgehog then hedgehogville is the place for you. Thanks so much Valerie for an awesome experience!!!

  39. Sara & Domenic had this to say about that:

    We adopted retired hedgie Milos last weekend and I’m already in love! So glad to have found Valerie — she really cares about her hedgehogs. Milos seems to be settling in well; yesterday he snuggled in my sweatshirt hood while I was making dinner. He seems to like cooking aromas — and since I like to cook, I think we’ll get along just fine!

  40. Renata Gautreau had this to say about that:

    On Jan 16th 2015, we brought our little girl home to Kitchener. She is so cute 🙂
    We made the right choice purchasing with Hedgehog Ville, Valerie is very helpful with all your questions, or concerns. Her and I were communicating by text and she responded very quickly. She really cares about these hedgies, and you. We are very happy with our purchase, and if we ever do it again we will go back.

  41. Chelsea had this to say about that:

    Awesome experience. I adopted Oracle the retired hedgehog and he is fantastic. He is super playful and very cuddly. He is in great health and is warming up to me so quickly. Valerie takes great care of her hedgehogs and she was very helpful and informative, thank you!

  42. Luliana & Andrea had this to say about that:

    We got Boo (our hedgehog) not long ago and she’s already warming up to us and even to our dog! She’s only grumpy when you wake her but after that she loves to explore and eat out of your hand 🙂 When we picked up Boo, Valerie was very informative and knew our hedges personality. It really shows that she loves her animals and she knows what she’s doing. Thank you Valerie 🙂

  43. Nicole, Hugh, Rachel and our little guy (who still has to be named) had this to say about that:

    We adopted our baby a week or so ago. He has been friendly and great company. From our experience so far, you can tell that Valerie loves her hedgehogs greatly. When my husband and daughter went to pick him up, I got great feedback and was told how knowledgeable she is. Thanks Valerie!

  44. Cacia had this to say about that:

    My boyfriend and I decided that we wanted an apartment friendly pet that required love and attention, but did not need to be taken out to a park to run around every day. We wanted a hedgehog really badly, and when Valerie posted that 9 month old Caley was for sale, we thought that he’d be perfect for first time owners. Sure enough, he is AMAZING! Super well-adjusted and friendly. He loves to curl up on my boyfriend’s shoulder and nuzzle his neck while burrowing in the hood of his sweater. Valerie has done a great job with him, and I’m sure her babies are just a s well behaved. Take the time to fill out the adoption application! Valerie wants to make sure her hedgehogs are going to responsible homes, and she is unbelievably professional about it. I definitely recommend adopting a hedgie from her. Thank you, Valerie!

  45. Meagan had this to say about that:

    I first contacted valerie not knowing exactly which hedgehog i wanted, and soon enough i fell in love with my adonia. I choose to adopt an older female instead of a baby. Valerie did such an amazing job socializing her and she has a great attitude towards people. We loved her so much that we decided  to also get a baby hedgehog from her. So we picked out our baby and waited for her impatiently but valerie sent us pictures of her at different ages and answered all of our questions! She gives continuous support whenever you need it and is an amazing breeder. You can see she truely cares for the animals and they are all healthy and happy. Thank you so much valerie! 

  46. J had this to say about that:

    Adopted a baby girl hedgehog from Valerie a few weeks ago: She is healthy, happy, & energetic! Couldn’t have asked for a smoother experience and would recommend to anyone interested in adopting a hedgie. Valerie is very quick to respond, friendly, and has lots of experience with happy & healthy hedgies. Thank you for everything!

  47. N & J had this to say about that:

    We have bought the lovely safe running wheels from Valerie. I would highly recommend buying your hedgehog, and supplies from Hedgehog Ville as it is the best for these amazing little animals.

  48. N & J had this to say about that:

    When we brought home a hedgehog from PJ’s (we didn’t know about breeders at the time), our darling little girl was pregnant and gave birth, much to our shock, several weeks later. As we didn’t know how to handle this and what to do, I started calling around and looking on the internet for help. I emailed several breeders for help, only one replied and that was Valerie at Hedgehog Ville. We successfully raised the hoglet with Valerie’s consistent caring correspondence. As such she has won us as customers. We have brought our hedgies to have their nails trimmed, and best of all to use her service of Hedgehog Hotel! It was so comforting to know our little hedgies were in professional care while we were away. Thanks again Valerie for all you have done. Our experience with you has made us enjoy our first time owner of hedgies so much more =)

  49. Jess & Chris had this to say about that:

    We just got our new Carolina storm bucket wheel from Valerie, love them! So much smoother and very easy to put together. We had the silent spinners before-NOT silent, horrible to clean. We threw them out. We also adopted two hedgies from Valerie that are still doing really well! Thanks again valerie!

  50. Tania and Andrew had this to say about that:

    We are the proud new owners of a baby girl hedgie Pepper, picked up last week: and she is doing amazing!! Could not have asked for a better breeder – Valerie is simply the best. From the first contact, reserving the baby, the waiting process and the pick up – she has been a knowledgeable and friendly guide. Her support, advise and patience is priceless. What is especially appreciated is that Valerie truly cares about all of her hedgies not only before sending them away to a loving home – but also after. Thank you for all of your help, we truly appreciate it.

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